A: We automatically send out tracking codes for every order. If you have not received a code and would like to receive a tracking code for your package, please email us at email@example.com.
*PLEASE NOTE: We cannot guarantee tracking codes for packages. However, we can send you a copy of the delivery updates that we receive from our manufacturer if we have received them. Rest assured, your package is on its way unless we reach out to you telling you otherwise.
Q: Can I return or exchange my product?
A: Please email us at firstname.lastname@example.org and let us know what the problem is. Please provide as much information as possible about your issue. If there is a specific defect to your product, please attach a photo of the issue. We will then review your order and product, and work out a resolution with you personally.
Q: You made a mistake on my order
A: If this happens, please email us at email@example.com and we’ll work with you to make it right. Often, this will simply require that you send us a picture of our error so we can verify the mistake.
Q: I just ordered and now I want a refund what do I do?
A: Please contact us as fast as you can! One of our representatives will be able to assist you however they can. The charge of a refund for this situation is a 10% restocking fee.
Q: I ordered in the wrong size/color! What do I do?
A: Please contact us as fast as you can! One of our representatives will be able to assist you however they can.
Q: I ordered multiple items at one time, why am I receiving them separately?
A: Luciamarket works with multiple manufacturers in a variety of locations around the world. Therefore, if you order multiple products they are most likely not from the same supplier. Shipping your products separately allows your items to be delivered faster than if they were grouped.
Q: I accidentally typed in my address wrong! Can I change it?
A: Please contact us as fast as you can! One of our representatives will be able to assist you however they can. Luciamarket is not responsible for customer mistakes. But we are more than willing to assist you however we can.
Q: How long will shipping take?
A: Luciamarket has many manufacturers across the globe. Additionally, we offer free shipping on the majority of our products. Because of this, our shipping can take longer than the average package. This is to provide you with the best possible prices.
US Shipping Time Estimates
12-24 business days
International Shipping Time Estimates
24-49 business days
*Please also consider anywhere from 5-7 days to process the order due to very large counts of daily orders.
Q: What countries do you ship to?
A: Please reference our "international shipping" page.
Q: Can I get a refund while my package is in transit?
A: We cannot refund you while your package is transit. What we can do is once you receive it you can return it to us and we will refund you once it reaches back to our closest collection spot!
Q: How do I care for my jewelry?
A: When caring for jewelry please use a regular clean/dry towel to remove oils or other leftover material that may be stuck on the jewelry. We highly recommend not wearing the jewelry in chlorine pools or in any water as it heavily affects the lifespan of the product.
Q: What is the last day to order jewelry in order to get it by a holiday of my choosing?
A: We do recommend buying at least three weeks in advance since our processing can take up to 5 days! We are not responsible for packages being delivered after the day of your choosing if you order too late.
Q: How do I become a Brand Ambassador or Promoter for Luciamarket ?
A: If you are interested in representing our brand, please direct message us on Instagram (@luciamarkettx). We will personally send you any information you need in order to make your decision.